Everything you need to know about ordering, shipping, and returns.
Orders ship within 2 business days of purchase.
Domestic (USA) shipping is a flat rate of $6.00. International shipping is a flat rate of $25.00.
International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These are the responsibility of the customer and are not included in the shipping cost.
All sales are final. We do not accept returns for change of mind, sizing, or preference.
If an item arrives defective, you have 14 days from the delivery date to contact us. Defective returns are reviewed and handled on a case-by-case basis.
Please see Damaged or Defective Goods below for how to report an issue.
If your order arrives broken or defective, contact us within 14 days of delivery with photos of the item and packaging. We'll work with you individually to resolve the issue, which may include a replacement or refund.
Because orders ship quickly, cancellation requests must be made within 24 hours of purchase. Contact us right away and we will cancel the order if it has not yet shipped. Once an order has shipped, it can no longer be cancelled and falls under our standard return policy.
We do not charge restocking fees on approved returns.
We ship internationally for a flat rate of $25.00. Delivery times vary by destination and are not guaranteed. Any customs duties, taxes, or import fees assessed by your country are the buyer's responsibility.
Payments are processed securely through Stripe. We currently accept:
Each piece is handmade and inspected before it ships. We stand behind the quality of our craftsmanship — if a piece arrives defective, it's covered under our Damaged or Defective Goods policy above.
We collect only the information needed to process your order and provide customer support, such as your name, shipping address, email, and order details. Payment information is handled directly by Stripe and is never stored on our servers.
We do not sell or share your personal information with third parties, except as needed to fulfill your order (e.g., shipping carriers) or process payment (Stripe).
Our site uses essential cookies to keep your session and shopping cart working. We do not use third-party advertising or tracking cookies.
If you have questions about your data or would like it removed, please reach out via our Contact page.
By placing an order with Thea Sophia Design, you agree to these policies in full. All jewelry is handmade, so slight variations in color, size, and shape between the photos and the finished piece are normal and part of what makes each piece one of a kind.
All content on this site, including photos and descriptions, is the property of Thea Sophia Design and may not be reproduced without permission.
We reserve the right to update these policies at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
We want this site to be usable by everyone. If you encounter an accessibility barrier while shopping, please let us know through our Contact page so we can address it.